HANDMADE PRODUCTS

Much care and craftsmanship goes into the making of our products. Our goal is to craft the perfect handmade item for each and every customer. However, since every items is hand-made, there may be slight variations in colour or texture specifically on timber and brass items.

BRASS

We work with unfinished brass because we believe brass looks best when it is allowed to patina with age. This means that if your lamp contains brass components, its look will evolve over time. This isn't a defect, but intentional and by design. If you wish to conserve the "new" or polished appearance of the brass, you can clean the product with a metal cleaner, such as Brasso or Wrights brass cream, being sure to follow the manufacturers instructions. Once cleaned you can apply a wax polish to preserve the finish.

WARRANTY

All our goods are guaranteed for up to 6 months after order reception. This guarantee covers any damage or defects incurred through normal use. It excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via e-mail philip@cooteandwench.co.za accompanied by photo documentation. Coote and Wench reserves the right to subject the claim to an inspection. If the product is confirmed as defective, we will send a replacement or repair the damage.

RETURNS

Customers may return goods within 10 days of receiving your order, in exchange for a store credit, minus a 25% handling charge. The customer is responsible for the cost of shipping. Credits are valid for one year as of date of issue.

TERMS AND CONDITIONS

Coote and Wench reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.